Our Privacy Policy

Who we are

SheSheds is a trans-tasman brand that is operated locally by two independant companies who share a unified office that is permanently digitally connected. (When you phone or email us from either country, your communication is processed by team members from both sides of the Tasman Sea.)

SheShed Australia

SheShed AU is operated by Tahuna Trading Pty Ltd. Our postal address is 1a Orient Street, Katoomba, 2780, NSW, Australia. You can call us Monday to Friday between 5:30am and 5pm on 1800 316 583 with any questions or concerns.

SheShed New Zealand

She Shed NZ is operated by Awarua Enterprises Ltd. Our postal address is 145 McShane Rd, Richmond 7020, New Zealand. You can call us Monday to Friday between 7:30am and 7pm on 0800 626 500 with any questions or concerns.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We’ll also use cookies to keep track of your shopping cart contents while you’re browsing our site, as well as to count how many times each module or popup is visualized. Cookies might be used to handle other features such as display settings, used when a module should not be displayed for a certain time, whether the user commented before, whether the user has subscribed, among others, if their related settings are enabled.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What data we collect and why

While you visit our site, we’ll track:

  • What pages of our site that you view: we use this data for things like tracking how useful our pages are and what information people most want to know about.
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings.
  • Send you marketing messages, if you choose to receive them.
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Forms, Modules & Popups: 
When visitors or users submit a form or view a module, we capture the IP Address for spam protection and analyisis purposes. Were applicable we also capture the email address and any other personal data included in the form fields.

Comments:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Payments

We accept online payments through Windcave. When processing online payments, some of your data will be passed to Windcave, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Windcave Privacy Policy for more details.

At checkout, we may also collect your credit card number, expiration date, and security code. This information is passed to our payment gateway to process your purchase. The last 4 digits of your credit card number and the expiration date are saved by our site to use for reference and to send you an email if your credit card will expire before the next recurring payment (if applicable).

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We only share information with third parties who help us provide our orders and store services to you; for example, we'll provide your delivery address to our shipping and freight suppliers in order to acquire a shipping quote for you and then to deliver our products to you.

We use HubSpot to manage our customer services. Their privacy policy can be found here : https://legal.hubspot.com/privacy-policy.

We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.

Some of our website content uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.

How long we retain your data

If you leave a comment or review, the comment/review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Need Some Help?

It sounds cliche, but we really do pride ourselves on our great customer service. If you've experienced a problem with our service or one of the products we've sold to you, we would love to have the chance to help make things right for you. Please call us today: AU: 1800 316 583 | NZ: 0800 626 500

Disclaimer

While we do our very best to make sure all the information we provide on our website is accurate and up to date, and we can't be held liable for any mistakes or errors that may be pressent, we will do our best to make sure that any errors are corrected as soon as they are brought to our attention.

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